Plain answers, before you join.

Who is eligible for Halftime?

Adults 21 and older who are located in 44 states and Washington, D.C. Joining is not the same as qualifying for a prescription. Every protocol starts with a baseline blood panel of 30 biomarkers. A licensed physician reviews your labs and your intake, then decides whether a protocol is appropriate for you.

A physician may determine that a treatment is not appropriate. Membership does not include or guarantee any treatment. Availability depends on the state you are located in and may change.

Do I need blood work before a protocol?

Yes. Every protocol requires a baseline panel so your physician can prescribe from your labs. The panel gives the physician a baseline to decide from. Your onboarding panel is included in membership.

Who makes the medical decisions?

Halftime Health is not a medical provider and does not practice medicine. Medical services are provided exclusively by independently licensed physicians of our partner physician network and their affiliated professional entities. Halftime is the platform. The physician decides whether a protocol is appropriate, and the dose.

Is my physician licensed in my state?

Yes. Your physician is licensed in the state where you are located.

Which biomarkers does the baseline panel measure?

Each panel measures 30 biomarkers: 29 markers that every panel shares, plus PSA on the men’s panel, or progesterone on the women’s panel. You collect your sample at home with the kit, and a CLIA-certified lab analyzes it.

• Hormone: SHBG, DHEA-S, FSH, LH, Estradiol, Testosterone (total), Free testosterone (calculated).
• Lipid: Cholesterol, HDL, LDL, VLDL, Triglycerides, Cholesterol/HDL ratio, LDL/HDL ratio.
• Cardiovascular risk: Apolipoprotein B, Lipoprotein(a).
• Metabolic: Hemoglobin A1C, C-Peptide.
• Inflammation: hs-CRP.
• Kidney: Creatinine, BUN, Cystatin C, eGFR (creatinine clearance, calculated).
• Liver and protein: ALT, Alkaline phosphatase, Total bilirubin, GGT, Albumin.
• Vitamin: Vitamin D (25-hydroxy).
• Sex-specific: PSA on the men’s panel, or progesterone on the women’s panel.

How does Halftime work, step by step?

From joining to a physician-prescribed protocol:

1. Join and choose a membership plan.
2. A guided collection kit ships to your door.
3. Collect your sample at home in minutes, and mail it back in the prepaid package.
4. A CLIA-certified lab analyzes your panel. Your results arrive in the Halftime app.
5. A licensed physician reviews your results and your intake, and decides whether a protocol is appropriate.
6. If it is, the physician prescribes it. It is filled by licensed 503A compounding pharmacies and shipped to your door cold-chain.
7. You retest on your plan, and the physician adjusts your protocol from your new numbers.

Can I get help between physician reviews?

Yes. Ask Hana answers general questions about your protocols, symptoms, shipping and membership using publicly available information. Hana does not give medical advice, and connects you with your physician. You can also book a physician follow-up on demand in your member portal for $49.

Are Halftime protocols supplements?

No. A protocol is a prescription-grade therapy that a physician decides on, not an off-the-shelf supplement. It needs three things: a baseline blood panel, a licensed physician’s decision, and ongoing monitoring with repeat blood work. You cannot buy a protocol without a prescription.

Compounded drugs are not FDA-approved and have not been evaluated by FDA for safety or effectiveness.

What supports a prescription?

A baseline biomarker blood panel establishes a safety baseline and clinical need. A licensed physician then reviews your results and history, and decides whether a protocol is appropriate, including the dose, the administration route, and safety.

Will my physician explain side effects and when to stop?

Yes. Before any prescription, your physician reviews side effects, contraindications, your other medications, and when to stop. You confirm informed consent before a protocol starts.

How often do I retest?

Retest cadence depends on your membership plan. Each plan includes its testing cadence: one onboarding panel on Essentials, two standard panels a year on Optimizer, four advanced panels a year on Elite. You can also order a panel on demand at any time: $199 for a standard panel or $399 for an advanced panel. Every plan includes quarterly physician reviews, and your physician adjusts your protocol from your new results.

What happens if a result is abnormal?

Your physician reviews every panel before prescribing any protocol.

What does membership include?

Your membership covers your lab panels, the app, marketplace access, and coordination of physician reviews with our independent physician network. Every protocol is available on every plan, as its own subscription. A higher tier buys more testing and more depth of service. Membership never includes medication.

• Essentials, $69 a month: one standard blood panel at onboarding, quarterly physician reviews, app and marketplace access.
• Optimizer, $99 a month: two standard blood panels a year, quarterly physician reviews, app and marketplace access.
• Elite, $189 a month: four advanced blood panels a year, quarterly physician reviews, app and marketplace access.

Can I add blood panels?

Yes. Order one whenever you need it. A standard panel is $199 and an advanced panel is $399, on any tier.

Is membership HSA or FSA eligible?

Your blood panels and physician reviews may be HSA/FSA eligible. The membership fee, app access, and medications are generally not. Medication eligibility depends on your individual diagnosis. Check with your plan administrator.

What is the total monthly cost?

There is a membership, and the total monthly cost depends on which protocols you select and a physician prescribes during your review. Membership is $69, $99 or $189 a month, and each protocol is $10 to $245 a month.

How much do protocols cost?

Protocols range from $10 to $245 a month, on top of membership. Each protocol is its own monthly subscription, and you are not charged for one until a physician approves it. You see the exact price before you pay. If the physician approves a different build of your protocol, the price can change, and you are told before you are billed. Shipping is passed through at cost.

What kinds of protocols does Halftime offer?

Protocols are grouped by the outcome you want, in 8 categories. A physician decides which protocol, if any, fits your labs and goals. More protocols are available through your physician, based on your labs and goals.

• Hormone Optimization: For getting your energy back, and feeling like yourself again.
• Medical Weight Loss: For losing weight, and looking like yourself again.
• Sexual Health: For better sex, and feeling sure of yourself.
• Longevity: For living longer, and still feeling like yourself.
• Performance & Recovery: For getting back to training, and feeling capable again.
• Hair Restoration: For thicker hair, and walking in like yourself.
• Skin: For skin that keeps up, and looking like yourself.
• Vitality & Defense: For feeling less run down, and still showing up.

Does Halftime offer options beyond medication, such as sleep, nutrition and lifestyle support?

Halftime is expanding into sleep, nutrition and lifestyle support. As part of that plan, the marketplace will add non-prescription products.

Where do the medications come from?

Prescriptions are filled by licensed 503A compounding pharmacies. Compounded medication is patient-specific: it is made for you from your physician’s prescription, and shipped to your door cold-chain. Every protocol is prescription-only.

Compounded drugs are not FDA-approved and have not been evaluated by FDA for safety or effectiveness.

How is this different from research-use-only products sold online?

Research-use-only products are sold for the lab bench, not for people. Halftime does the opposite. Every protocol is prescription-only, a licensed physician reviews your labs before prescribing, and a licensed pharmacy fills the prescription.

How do billing, cancellation and refunds work?

Membership is a monthly subscription that renews until you cancel, and you can cancel at any time. Protocols are billed separately from membership. Compounded medication is made for one patient, so it cannot be returned or refunded once it ships. The exact terms for when you are charged, when a cancellation takes effect, and when a refund applies are in the policies below. Read them before you join. If your state’s law gives you more rights, those rights apply.

How is my health information protected?

Halftime applies HIPAA administrative, physical, and technical safeguards to your protected health information (PHI). Data is encrypted in transit and at rest, and role-based access controls limit who can view your records. Your PHI stays with your care, off advertising platforms.